Knowledge Base

How do I remove Appraise-It from Norton 360's quarantine?

If your Norton 360 security software has misidentified Appraise-It as a threat and quarantined it, follow the steps below to restore Appraise-It to its original state.

Version 5.0
1. Open Norton 360.
2. Click Tasks.
3. Click View Security History.
4. Select TRA.EXE in the history display, then click Options on the right.
5. In the Threat Detected dialog, click Restore This File.
6. In the Quarantine Restore window, click Yes
7. Click Close.

You should now be able to access Appraise-It normally.

Version 4.0
1. Open Norton 360.
2. Click Tasks.
3. Click View Security History.
4. Select TRA.EXE in the history display, then click Options on the right.
5. In the Threat Detected dialog, click Restore This File.
6. In the Quarantine Restore window, click Yes
7. Click Close.

You should now be able to access Appraise-It normally.

Version 3.0
1. Open Norton 360.
2. Click Tasks.
3. Click View Security History.
4. Select TRA.EXE in the history display, then click More Details.
5. In the Details dialog, under Actions, click Restore & Exclude.
6. In the Quarantine Restore window, click Yes
7. Click Close.

You should now be able to access Appraise-It normally.

Version 2.0
1. Open Norton 360.
2. Click Settings.
3. Click Virus & Spyware Protection.
4. Go to the Quarantine tab, then select TRA.EXE in the history display.
5. Click Restore.
6. Check the Exclude selected non-viral threats from future scans box, then click Yes.
7. Click Close.

You should now be able to access Appraise-It normally.

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Last Updated
April 20, 2012

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