Software for Real Estate Professionals

As of January 1, 2007, free technical support via FAX and email will continue to be provided to customers who have purchased the product within the past 12 months or subscribe to the Appraise-It Subscription Plan. Support for products purchased more than 12 months ago by customers not on the Appraise-It Subscription Plan will incur a Pay-Per Incident charge.

Online Support / FAQ
Find the answers to the most common problems.

Phone Support
Customers who are within 30 days of a purchase or upgrade are eligable for free technical support by phone. Call 1-800-644-4051 now to get the answers you are looking for.

Email
Email support is free for customers who have purchased the product within the past 12 months. To receive email support fill out our request form here.

Fax
You can even FAX your problem to us at 1-828-586-3723. FAX support is free for customers who have purchased the product within the past 12 months.

Product Manuals
View or download the manual for your products.

Chat Support

In our continuing effort to set the standard for customer service, SFREP is proud to announce a first for the appraisal industry - INSTANT CUSTOMER SERVICE.

What Is Instant Customer Service? It means that at the speed you can click, you can be connected with one of our customer service representatives through your computer using our online chat service. The days of playing phone tag and waiting for replies to simple questions are gone!

Premium Annual Support Plan
A Premium Annual Support Plan can be purchased for $199. The Premium Annual Support Plan gives you one year or 12 calls of up to 30 minutes. The plan expires one year from the date of purchase or when you've used all 12 calls (whichever arrives first).

Pay-Per Incident
A Pay Per Incident Plan is for customers who need support less frequently. Fee per incident is $49 and provides the customer with up to 30 minutes of voice technical support.